IT Essentials / IT Support Fundamentals | Training

📚 Beginner 6 Weeks 🏷️ 👨‍🏫 Muzhgan Jallal

Exam Code 100-140 CCST

Level Beginner

Duration 6 Weeks

Format Live Online

📝 Enroll Now

0+ Learning Hours

0+ Practical Labs

0 Learning Modules

24/7 Learning Resources

0% Hands-On Focus

Overview

Course Overview

The TechHub IT Essentials course is a practical introduction to the world of Information Technology. Students learn how computers work, how hardware components communicate, how operating systems are installed and managed, and how to identify and solve common computer problems.

The course starts with basic computer concepts and gradually moves into hardware, operating systems, software installation, networking, troubleshooting, security, preventive maintenance, and professional IT support practices.

Students will work with real or virtual computers and practice common support tasks instead of learning only from theory.

The course also provides a strong foundation for further study in Networking, CCNA, Linux Administration, Cybersecurity, Cloud Computing, and System Administration.

What You'll Learn

By completing this course, you will learn how to:

Identify computer hardware components.
Understand how CPU, RAM, storage, and motherboard work together.
Install and configure an operating system.
Install drivers and applications.
Manage files and folders.
Configure users and basic system settings.
Connect computers to wired and wireless networks.
Understand IP addressing and basic network services.
Troubleshoot common computer problems.
Perform basic hardware maintenance.
Diagnose common software issues.
Protect computers against common security threats.
Perform basic backup and recovery tasks.
Communicate with users and document technical problems.
Follow a professional IT troubleshooting process.

📋 What You'll Be Able To Do ▼

By the end of this course, students will be able to:

Understand basic computer and IT concepts.
Identify major computer hardware components.
Understand CPUs, RAM, storage, motherboards, power supplies, and peripherals.
Install and configure operating systems.
Install and manage common software applications.
Understand basic Windows and Linux concepts.
Perform basic computer maintenance.
Diagnose common hardware and software problems.
Troubleshoot common operating-system issues.
Understand basic networking concepts.
Configure basic network connections.
Understand IP addresses, DNS, DHCP, and common network devices.
Apply basic cybersecurity and computer safety practices.
Perform basic data backup and recovery tasks.
Communicate professionally with IT users and customers.
Follow a structured troubleshooting process.

Curriculum

Course Curriculum

Structured learning from fundamentals to advanced administration

📚 Module 1 — Introduction to Information Technology ▼

What is Information Technology?
Computer fundamentals
Types of computers
Desktop and laptop computers
Servers and workstations
Mobile and embedded devices
Basic computer terminology
Understanding hardware and software
Input, processing, output, and storage
Introduction to IT support

📚 Module 2 — Computer Hardware Fundamentals ▼

Computer components
Motherboard
CPU and processor basics
RAM and memory
HDD and SSD
Power Supply Unit
Graphics processing
Cooling systems
Expansion cards
Ports and connectors
USB and other interfaces
Keyboard and mouse
Monitor and display technologies
Printers and scanners
External storage devices
Hardware compatibility

📚 Module 3 — Storage and Data ▼

Storage concepts
HDD vs SSD
Storage capacity
Partitions
File systems
Formatting storage
External storage
USB drives
Backup concepts
Data recovery basics
Safe handling of storage devices

📚 Module 4 — Operating Systems ▼

What is an operating system?
Windows fundamentals
Linux fundamentals
Desktop environments
Users and accounts
Files and folders
System settings
Device drivers
System updates
Software installation
Software removal
Basic command-line concepts
System startup and shutdown

📚 Module 5 — Installing and Configuring Computers ▼

Preparing a computer for installation
BIOS/UEFI basics
Boot devices
Operating-system installation
Driver installation
System configuration
User-account configuration
Software installation
System updates
Printer configuration
Basic system optimization

📚 Module 6 — Computer Networking Fundamentals ▼

What is a computer network?
LAN and WAN
Network devices
Switches
Routers
Wireless access points
Ethernet
Network cables
Wi-Fi
MAC addresses
IPv4 addresses
Subnet basics
DHCP
DNS
Default gateway
Basic network troubleshooting

📚 Module 7 — Troubleshooting and Maintenance ▼

IT troubleshooting methodology
Identifying hardware problems
Identifying software problems
Startup problems
Slow computer troubleshooting
Application problems
Driver problems
Network connection problems
Printer troubleshooting
Hardware replacement
Preventive maintenance
System monitoring
Documentation and support tickets

📚 Module 8 — IT Security Fundamentals ▼

Basic cybersecurity concepts
Password security
User accounts
Malware and viruses
Phishing
Social engineering
Safe browsing
Software updates
Antivirus and endpoint protection
Firewall basics
Data protection
Backup strategies
Physical computer security
Safe IT practices

📚 Module 9 — Professional IT Support ▼

Understanding the role of an IT support technician
Help desk fundamentals
Working with users
Gathering information from users
Asking effective troubleshooting questions
Recording technical problems
Creating support tickets
Escalating complex problems
Professional communication
Customer service
IT documentation

📚 Module 10 — Practical IT Support Project ▼

Students complete practical scenarios such as:

Building or identifying a computer system
Installing an operating system
Installing drivers and applications
Creating user accounts
Configuring a printer
Connecting a computer to a network
Troubleshooting an Internet connection
Diagnosing hardware problems
Performing system maintenance
Applying basic security controls
Creating a basic backup
Documenting a complete support case

📌 Prerequisites ▼

No previous professional IT experience is required.

Students should have:

Basic computer knowledge.
Ability to use a keyboard and mouse.
Basic understanding of Windows or another operating system.
Interest in learning IT.
Basic English reading ability is helpful but not mandatory.

🎯 Why Learn This Course? ▼

Start your IT career with a strong foundation.
Learn how computers actually work.
Develop practical hardware and troubleshooting skills.
Prepare for entry-level IT support jobs.
Build a foundation for networking and CCNA.
Prepare for Linux and system administration training.
Develop basic cybersecurity awareness.
Learn through practical labs rather than theory alone.
Build skills that can be used in offices, schools, companies, NGOs, and IT service businesses.
Create a foundation for advanced Cloud, DevOps, and Cybersecurity training.

👥 Target Audience ▼

This course is suitable for:

High-school and university students
Computer Science students
IT beginners
People starting their first IT career
Junior IT support technicians
Computer maintenance technicians
Help desk beginners
Office IT support staff
Small-business technical staff
Anyone interested in computer hardware
Students planning to study networking
Students preparing for CCNA or Linux training
Career changers entering the IT field

💼 Career Opportunities ▼

After completing the course, students can prepare for entry-level roles such as:

IT Support Technician
Computer Support Technician
Help Desk Technician
Desktop Support Technician
Computer Maintenance Technician
Junior IT Technician
Technical Support Assistant
IT Lab Assistant
Junior Network Support Technician

The course also provides a foundation for further training in:

IT Essentials → Networking → CCNA → Linux Administration → Cybersecurity → Cloud Computing

Methodology

Our Learning Methodology

A structured approach to building practical skills

Learn

Understand the concept through expert-led instruction

Practice

Follow guided exercises to reinforce learning

Build

Complete practical labs in real environments

Validate

Take quizzes and exam simulations to test your skills

Instructor

Learn From An Expert

Experienced technology professional with real-world expertise

Muzhgan Jallal

Lead Instructor

A certified professional with extensive experience in the field. Passionate about helping students build practical skills that lead to rewarding careers.

5+Years Experience

500+Students Trained

10+Certifications

Why TechHub

Why Learn With TechHub?

Practical, career-focused education designed for real-world success

💻

Hands-On Learning

Practice instead of simply watching. Build skills through real labs.

🎯

Industry-Focused

Learn skills used in real production environments.

🧪

Practical Labs

Work with realistic scenarios and exercises.

👨‍🏫

Expert Instruction

Learn from experienced professionals.

📝

Exam Preparation

Practice certification-style scenarios.

🚀

Career-Focused

Build skills for real job roles.

TECHHUB CERTIFICATION